Refund policy
At Riwayat-e-Khas , we aim to make sure you have the best online shopping experience.
We understand that there are times you may be unhappy with an item you’ve purchased, and we will have no issue with you returning it.
We will only refund unstitched items.
Our ready-to-wear outfits are sourced to customer requirements. All our ready-to-wear are custom-made to the size charts provided on the product pages.
Please note, because of this reason we do not refund or exchange ready-to-wear products.
Items which were chosen to be stitched will unfortunately not be eligible for refund.
Another reason is that all our outfits are imported from Pakistan on customers' orders so returning the item is a long process. To avoid this hustle, we do not refund or exchange
DISCLAIMER
Colour Disclaimer
● The colours of the product displayed online may vary slightly in person due to photo lighting and screen settings.
● Any additional fabrics or patches included in the product will be clearly detailed in the description.
Presentation Items
● Extra fabrics, laces, embellishments, or potlis shown in photos are solely for presentation purposes.
● These items are not included unless explicitly mentioned in the product description.
● Only the closest resembling laces and embellishments will be used in the final product.
Connecting You with Authentic Designers
● We serve as a bridge connecting you with authentic Pakistani designers. We do not manufacture these products ourselves; instead, we help facilitate your purchase from trusted designers.
Product Quality Responsibility
● All product quality concerns should be directed to the respective designer.
● We recommend purchasing from designers you trust and have prior experience with.
● If you’re unsure about a designer, contact us via Whats App for personalised assistance.
Product Descriptions:
● Product descriptions are sourced directly from the designers.
● Any discrepancies or missing items in the order will not be our responsibility.
By placing an order, you acknowledge and agree to the details outlined in this disclaimer.
● The shirt will be styled and sewn to closely resemble the picture displayed on Riwayat-e-Khas®.
● The fabric used in our sewing process is not absorbent to water, as we aim to maintain its lustre and beauty.
● Pants will be sewn according to the picture shown.
● Shirts will always have attached sleeves. We do not stitch shirts without sleeves.
● If desired, chiffon or net sleeves lining can be attached within the shirts or sent separately upon customer request.
● Dupattas will be completed with a nice silk finishing or as depicted in the picture.
● Our dress stitching ensures full-coverage underlining to discreetly cover the stomach, shoulders, and back. We do not do body show-ups.
● Embellishments on the dress will be applied according to the picture. However, please note that the availability of embellishment accessories may vary in the market.
● Customisation options are available, and a custom size box can be found at checkout for every order or you can contact at whats app. Customisation is limited to sizing and styling changes and does not extend to colour changes.
● In the event that the clothing is designed differently (customised), it will be provided in proportions as requested by the customer. Any changes made to the design will be the sole responsibility of the customer, and such requests cannot be returned.
● We utilise Riwayat-e-Khas® collars as we receive unstitched fabric without collar tags from the brand.